Call recordings
Date, duration, direction, and outcome for recordings that were captured and released to your company. Listen in the browser. Add a shared note when needed.
B2B collections
B2B collections, with visibility into the work.
Collect Nova follows up on overdue business invoices on your behalf. Review available call recordings, shared notes, and account updates through your private client portal.
Commercial accounts only. This product is not for consumer debts. Clients do not place calls here.
Product
A managed service, plus a private portal.
Collect Nova does the follow-up. Authorized users review what has been released to their company — recordings, notes, and messages — without a CRM.
Communications
One conversation per assigned business account. Ask about a promised payment date, a restated invoice, or who will respond — on the same file as the call.
Account
Your name, company, and authorized user profile. Set your own password after invitation. Sign out on a shared computer.
The file
Stay on one assigned account.
The recording, the shared note, and the message sit together. You do not jump between a mailbox, a spreadsheet, and a recap.
01
Call recordings
When a recording is lawfully captured and released to your company, you can play it in the browser — date, duration, direction, and outcome.
02
Shared notes
What they said and the next step can live on the call. Shared notes are visible to your company and your Collect Nova team. Internal team notes stay off this view.
03
The conversation
One thread per assigned business account. Questions about a promised payment date or a restated invoice stay on the file.
How it works
From consultation to available activity.
01
Discuss
You tell Collect Nova which business accounts may be in scope and where the work would take place.
02
Agree
Scope, fees, and written authorization are set in a signed service agreement before work begins.
03
Onboard
Collect Nova creates the company workspace and invites authorized users. There is no public sign-up.
04
Follow up
Collect Nova conducts authorized follow-up. Clients do not place calls through this product.
05
Review
You review available recordings, shared notes, and messages, then reply to your Collect Nova team.
Access
Two roles. One company file.
A client reviews the work. Collect Nova places it. Neither login opens another firm’s workspace. Collect Nova staff can see more than one company file when they are operating the service.
Client
Authorized users.
A login bound to one company. You review work placed on your behalf. You do not dial.
- Listen to recordings released to your firm
- Write shared notes on the call
- Message your Collect Nova team on the same account
- Set your own password after the invitation
Collect Nova team
The working seat.
Collect Nova places authorized calls, ties the file to one company, and answers on the thread.
- Place the call from the Collect Nova workspace
- Assign a file to one client company
- Keep a recording hidden until it is released
- Answer the account thread
Features
Built for credit and collections teams.
Company-scoped access
Each login is bound to one client company. Users cannot browse another firm’s calls.
Listen in the portal
Available recordings are reviewed in place by authorized users of the assigned company.
Authorized users only
Collect Nova creates the company, the profile, and an invitation. There is no public registration or checkout.
NDA on request
An NDA can be arranged, subject to review and mutual agreement.
Scope
Narrow on purpose.
The portal is for available recordings and the follow-up. Everything else stays out.
Not a CRM
No pipeline and no aging board. The portal holds available recordings and the follow-up.
Not a payment desk
No invoices, card capture, or balances. Collections work may be reviewed here. It is not settled here.
Not a public product
There is no sign-up or checkout. Collect Nova creates the company, invites authorized users, and they set their own password.
Security
Access is limited to the assigned company.
Call recordings may contain confidential business information. Access is limited to authorized users of the assigned company and Collect Nova staff operating the service. These are operational controls, not a certification.
Private by company
A login opens one firm’s workspace. Other clients do not share that view.
Recordings, when available
Authorized users play a released recording instead of relying only on a recap.
Hidden until released
Files stay with Collect Nova until a teammate marks them visible to the assigned company.
NDA on request
An NDA can be arranged, subject to review and mutual agreement.
Pricing
Monthly retainers in U.S. dollars.
Collect Nova works a set number of assigned business accounts each month. You review available activity in the portal. Additional recovery fees may apply and are not included in these retainers. Final scope and all fees must be set out in the signed service agreement before work begins.
Commercial accounts only. A request is not a subscription and does not authorize collections.
File
$790USD /mo
15 assigned business accounts
2 authorized users · 250 outbound minutes
- Collect Nova works 15 assigned business accounts
- 1 company · 2 authorized users
- 250 outbound minutes included
- Available recordings, shared notes, and the thread
Desk
$1,990USD /mo
40 assigned business accounts
5 authorized users · 1,000 outbound minutes
- Collect Nova works 40 assigned business accounts
- 1 company · 5 authorized users
- 1,000 outbound minutes included
- Available recordings, shared notes, and the thread
Committee
$3,990USD /mo
90 assigned business accounts
15 authorized users · 3,000 outbound minutes
- Collect Nova works 90 assigned business accounts
- 1 company · 15 authorized users
- 3,000 outbound minutes included
- Available recordings, shared notes, and the thread
Currency is U.S. dollars. An account, as used here, is one assigned business debtor file Collect Nova is working that month. Whether several invoices to the same debtor count as one account, whether unused accounts or minutes roll over, how minutes are rounded, what happens when an allowance is exhausted, billing start date, minimum term, renewal, cancellation, refunds, setup fees, and taxes are not specified on this page and must be written in the signed service agreement.
Recovery fees are additional and are not a published percentage. There is no public checkout. Selecting a plan only opens an inquiry.
FAQs
Questions? Answers.
Clear answers on access, recordings, and how a consultation becomes an authorized workspace.
What is Collect Nova?+
Collect Nova provides managed B2B collections follow-up and a private client portal. Authorized users can review available call recordings, shared notes, and messages. It is not a CRM, aging book, or payment desk.
Can anyone sign up?+
No. There is no public registration or checkout. After a signed service agreement, Collect Nova creates the company workspace and invites authorized email addresses. Invitees set their own password.
Who can hear a recording?+
Only authorized users of the assigned company, and Collect Nova staff operating the service. Other client companies do not appear in the same workspace. A recording is available only if it was captured, retained, and released to that company.
Do clients place calls from the portal?+
No. Collect Nova places authorized calls. Clients listen when a recording is available, write shared notes, and follow up on the file.
Will Collect Nova sign an NDA?+
An NDA can be arranged, subject to review and mutual agreement. Request one from Contact. An inquiry is not an executed NDA.
What is on a file?+
When released: the recording, shared notes, and one thread for that assigned business account. Internal Collect Nova notes stay off the client view.
How is the service priced?+
Published monthly retainers in U.S. dollars are File at $790 for 15 accounts, Desk at $1,990 for 40, and Committee at $3,990 for 90. Additional recovery fees may apply and are not published as a percentage. Unused allowances, rounding, term, taxes, and related commercial terms are set in the signed service agreement. A request is not a subscription.
Already a client? Review available activity.
Sign in with the email Collect Nova invited. Staff use the same login; access is determined by role.